Privacy Policy

Privacy Summary

AutoShopCalls is a brand and service operated by BizAssistant.ai LLC. This Privacy Policy applies to the AutoShopCalls.com website, live AI receptionist demo calls, customized private build-page and review flows, activation, free trials, the Complete Shop subscription, any separately agreed non-standard work, and customer-configured AI receptionist workflows.

AutoShopCalls may act as a business or controller for its own website, sales, demo, billing, and support activities. When we process caller or workflow information for a business customer, that customer generally determines why and how the information is used and remains responsible for its caller notices, AI and recording disclosures, consent, retention choices, and lawful business use.

No policy can eliminate all privacy or security risk. We use commercially reasonable safeguards, but customers and callers should provide only information reasonably necessary for the applicable workflow.

Current Offering Privacy Context

We process information about the selected subscription, subscription scope, call volume, usage, free-build status, 30-day activated-trial status, locations, phone numbers, renewal, cancellation, reasonable-use administration, and billing as needed to provide and administer the Services. Payment-card information is generally handled by approved payment processors rather than stored directly by AutoShopCalls.

The accepted order, activation flow, Terms, MSA, and SOW—not this Privacy Policy—control the current commercial terms.

1. Scope

This Policy applies when you visit AutoShopCalls.com; call our auto-shop AI demo line or a repair-shop-configured service line; use the builder; submit a form; schedule a meeting; review or test a receptionist; activate a free trial; complete checkout; subscribe; request support; or interact with a workflow powered by our Services. It does not apply to third-party sites, services, or repair-shop customers that we do not control.

Separate notices may be presented at or before collection, including on forms, during calls, at activation, in connected applications, or through a business customer’s own privacy notice. Those notices supplement this Policy.

2. Our Privacy Roles

AutoShopCalls may act as a business, controller, or similar role for information about website visitors, prospects, demo users, customers, account users, vendors, and business contacts.

For caller and workflow data processed on behalf of a Customer, Customer generally acts as the business/controller and AutoShopCalls generally acts as a service provider/processor. Requests concerning a particular business’s caller data may need to be directed to that business. We may direct or assist a requester accordingly.

3. Information We Collect

Depending on how you interact with us, we may collect:

Identifiers and contact data: name, repair shop name, role, email, phone number, shop address or towing area, website, and communication preferences.
Business and onboarding data: services, hours, locations, scripts, FAQs, approved pricing language, escalation contacts, appointment rules, calendar preferences, phone and forwarding information, CRM preferences, and workflow instructions.
Free-build operational data: build-page access, submission timestamps, build status, estimated or promised completion deadline, completion time, review status, delay information, and related setup communications.
Subscription, usage, and transaction data: selected offering; included and additional Customer Talk Time; multiple-location and phone-number configuration; free-build and activated-trial status; simultaneous-call and usage records; order-specific terms; renewal or cancellation status; invoices; payment status; tax data; and billing contacts. Payment-card details are generally handled by payment processors rather than stored directly by us.
Call and communication data: caller name and number, AI disclosures, recordings where enabled, transcripts, summaries, messages, requested services, urgency, preferred appointment times, routing and transfer outcomes, consent or opt-out information, and support communications.
Calendar and integration data: account identifiers, permissions, availability, appointment metadata, staff or resource names, time zones, and integration logs needed to perform approved actions.
Device, usage, and online activity: IP address, browser, device, pages viewed, referring pages, timestamps, cookie or advertising identifiers, form events, and diagnostic logs.
Security and compliance data: authentication, fraud signals, abuse reports, consent records, audit logs, and records needed to investigate incidents, protect the Services, or enforce agreements.
Operational inferences: limited classifications such as likely call category, urgency, routing destination, lead type, appointment intent, or workflow outcome.

4. Sources of Information

We collect information directly from you, business customers, callers, account users, connected calendars or integrations, telephony and messaging providers, payment processors, analytics and advertising providers, publicly available business sources, vendors, and automatically through websites and Services.

5. How We Use Information

We may use information to:

provide, configure, test, operate, personalize, secure, and support the Services;
answer and route calls, capture requests, create transcripts and summaries, send notifications, and manage appointment or service-request workflows;
operate the customized private build-page, review and test experience, activation flow, free trial, Complete Shop monthly subscription, Customer Talk Time measurement, service-quality and capacity administration, reasonable-use review, location and phone-number configuration, and separately agreed non-standard work;
manage, document, and communicate free-build preparation deadlines, completion status, delays, and review availability;
authenticate users, process payments, maintain records, administer renewals and cancellations, and enforce contractual or usage limits;
communicate about setup, support, billing, security, product changes, service notices, and lawful marketing;
monitor quality, troubleshoot, prevent fraud and abuse, secure systems, and maintain carrier and vendor compliance;
analyze and improve functionality, capacity, workflows, and user experience;
create aggregated or deidentified analytics that do not reasonably identify a person or customer;
comply with law, respond to legal process, protect rights and safety, and establish, exercise, or defend legal claims; and
carry out other purposes disclosed at collection or authorized by the relevant customer or individual.

6. How We Disclose Information

We may disclose information to affiliates, contractors, telephony carriers, SMS and email providers, hosting and cloud vendors, AI and speech providers, calendar and CRM providers, automation platforms, analytics and advertising providers, security and fraud vendors, payment processors, professional advisers, and other service providers that support the Services.

We may disclose information to the Customer on whose behalf a workflow operates, to authorized Customer users, or to third parties at Customer direction. We may also disclose information in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

We may disclose information when reasonably necessary to comply with law or legal process, enforce agreements, investigate fraud or abuse, protect rights or safety, or respond to emergencies. We do not guarantee that legal requests will be challenged.

7. AI, Telephony, Calendar, and Integration Providers

The Services may transmit data to AI-model, speech-to-text, text-to-speech, telephony, messaging, email, calendar, CRM, cloud, analytics, automation, security, and payment providers to perform requested functions. Providers may process data in the United States or other jurisdictions and are subject to their own security practices, legal obligations, and contractual terms.

Optional calendar booking may involve Google Calendar, Apple Calendar, Outlook Calendar, or other supported systems. Customers control which accounts are connected and are responsible for permissions, availability, settings, and third-party retention. Disconnecting an integration may not immediately delete information already retained by that third party.

The Services may classify call intent, urgency, routing, or workflow outcomes. They are not designed to make employment, credit, housing, medical, insurance, legal, or other legally significant decisions about individuals. Customers must not use Service output as the sole basis for high-impact decisions.

Where AutoShopCalls.com acts as a processor or service provider, we process Customer Content consistent with customer instructions, applicable agreements, and law. We may use aggregated or deidentified information for analytics, security, capacity planning, and service improvement. Broader use of identifiable Customer Content requires an applicable legal basis, disclosure, permission, or contract term.

8. Cookies, Analytics, and Advertising

We and our providers may use cookies, pixels, tags, local storage, and similar technologies for essential functionality, security, analytics, attribution, advertising measurement, and marketing. For example, the website may use Google advertising or analytics technologies.

You may manage cookies through browser settings and any privacy-choice tools we make available. Blocking technologies may affect functionality. Browser “Do Not Track” signals are not uniform; we respond to legally recognized opt-out signals as described below where required.

We do not sell personal information for money. However, depending on applicable law, disclosure of online identifiers or activity data to advertising or analytics providers may be considered a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may opt out by using an available privacy-choice mechanism, enabling a legally recognized Global Privacy Control signal, or emailing [email protected].

We do not knowingly sell or share personal information of individuals under 16.

10. Retention

We retain information only for as long as reasonably necessary for the disclosed purposes, including providing active Services, measuring usage, maintaining business and billing records, complying with law, resolving disputes, enforcing agreements, protecting security, and maintaining backups. Retention depends on the data type, customer configuration, contractual instructions, legal requirements, operational need, sensitivity, risk, and available deletion controls.

Call recordings, transcripts, summaries, appointment data, and workflow logs may be retained during the customer relationship and for a reasonable period afterward unless a customer configuration, deletion request, addendum, legal hold, security need, backup cycle, or legal requirement provides otherwise. Payment and tax records may be retained for legally required accounting periods. Deidentified or aggregated information may be retained longer.

11. Security and Incident Response

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information, such as access controls, vendor management, logging, and secure transmission where appropriate. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Customers are responsible for securing their accounts, forwarding rules, calendars, CRMs, email, devices, credentials, and personnel access. Please promptly report suspected compromise to [email protected]. We may notify affected Customers or individuals of confirmed incidents as required by law or contract.

Calls to AutoShopCalls.com or a customer-configured line may be answered by an AI system and may be recorded, transcribed, summarized, analyzed, routed, or reviewed where enabled and permitted. AutoShopCalls.com provides disclosures for its own auto-shop demo and product-information calls as appropriate. A repair-shop customer operating its own workflow is generally responsible for approving and maintaining all legally required AI disclosures, call-recording notices and consents, privacy notices, and industry-specific disclosures.

Recipients should not provide unnecessary sensitive information during calls or in free-text fields. Customers must configure workflows to collect only information reasonably needed for the approved business purpose.

SMS and email communications may include setup, builder links, support, security, transactions, appointments, service requests, recaps, or other customer-approved messages. Recipients may opt out of non-required messages using provided instructions. Operational, transactional, security, or legally required communications may continue where permitted.

13. Sensitive and Regulated Information

The standard Services are not intended for protected health information, full payment-card data, Social Security numbers, government identifiers, account passwords, biometric identifiers, children’s information, or other highly sensitive or specially regulated data unless the workflow and required contract addendum are expressly approved.

Customers must minimize data collection and must not direct callers to provide sensitive data that is unnecessary for the approved workflow. Payment information should be collected through approved payment processors rather than call transcripts or free-text fields.

14. Privacy Rights and Requests

Depending on your location and applicable law, you may have rights to know or access personal information, receive a portable copy, correct inaccuracies, delete information, opt out of sale, sharing, targeted advertising, or certain profiling, limit certain uses of sensitive information, withdraw consent, appeal a denial, and receive non-discriminatory treatment.

To submit a request, email [email protected] with “Privacy Request” in the subject line and describe the right you wish to exercise. We may verify identity, residency, and authority. Authorized agents may be required to provide signed authorization or other proof. We will respond within the period required by applicable law.

If we process information solely for a business customer, we may refer the request to that customer or ask the requester to contact it directly. Rights are subject to legal scope and exceptions. We may retain information needed for security, fraud prevention, billing, tax, legal claims, contractual obligations, or other permitted purposes.

15. California Notice at Collection and Rights

Notice at Collection. Where the California Consumer Privacy Act, as amended (“CCPA”), applies, we may collect the categories below for the business and commercial purposes described in Section 5 and disclose them to the categories of recipients described in Section 6. We do not retain a category longer than reasonably necessary for the disclosed purpose, using the criteria below.

Category	Examples and purposes	Retention criteria
Identifiers and customer records	Contact, account, business, support, and billing information used to provide and administer the Services.	Customer relationship, request handling, legal, security, tax, and dispute needs.
Commercial and subscription information	Builder, activation, trial, subscription, call-minute usage, invoices, renewals, and cancellation records.	Subscription lifecycle plus legally required accounting, fraud, and dispute periods.
Internet and device activity	Website, cookie, analytics, advertising, security, and diagnostic information.	Analytics, attribution, security, and provider retention settings, subject to legal limits and opt-outs.
Audio and communications	Calls, recordings where enabled, transcripts, messages, summaries, and support communications.	Customer configuration, service delivery, quality, security, legal holds, and backup cycles.
Professional, business, and inference data	Business role, services, workflow instructions, call categories, urgency, routing, and lead or appointment intent.	Active workflow and reasonable support, improvement, security, and legal periods.
Sensitive information	Only when voluntarily provided or required for an expressly approved workflow.	Minimized and retained only as necessary for the approved purpose or legal obligation.

Rights	Know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and non-discrimination, subject to statutory scope and exceptions.
Requests	Email [email protected]. We may verify identity and authority and may direct workflow-data requests to the relevant business customer.
Sale/Sharing	We do not sell personal information for money. Advertising or analytics disclosures may be considered “sharing” or targeted advertising under some laws. Where required, we honor available opt-out methods and legally recognized preference signals, including Global Privacy Control.
Sensitive information	The standard Services are not intended to use sensitive personal information for inferring characteristics or purposes outside providing the requested service. Where a right to limit applies, requests may be submitted by email.

16. Children

The website and Services are intended for commercial repair shops and adults and are not directed to children under 18. We do not knowingly collect personal information from children under 13 through our own website. Repair-shop customers may not configure workflows to intentionally collect children’s personal information without prior written approval and all required notices, parental consent, data-minimization controls, and contractual safeguards.

17. International Processing

AutoShopCalls.com and its providers may process information in the United States and other countries. Those jurisdictions may have different privacy laws. Where required, we use legally recognized transfer mechanisms and contractual protections.

18. Changes to This Policy

We may update this Policy to reflect changes in Services, technology, vendors, laws, or practices. The “Last Updated” date identifies the current version. We may provide additional notice of material changes where required.

19. Contact

Privacy questions, requests, and complaints may be sent to [email protected]. Please identify the relevant Customer or business phone number when the request concerns a particular repair-shop AI receptionist workflow.