FAQ
Straight answers for auto repair shop owners.
Practical answers about call answering, booking rules, customer handoff, shop-number setup, launch approval, and next steps.
What does AutoShopCalls do?
AutoShopCalls answers repair calls when your shop is busy, closed, at lunch, or already on the phone. It collects the customer’s info, vehicle details, repair issue, urgency, and preferred timing — then sends your team a clean recap.
Will customers know it’s AI?
Yes. Most shops introduce it as their AI answering service so callers know what to expect. It gives a professional answer, collects the right info, and helps your shop avoid missed calls and voicemail.
Can it book appointments?
Yes. If calendar booking is part of your setup, AutoShopCalls can book qualified callers on Apple Calendar, Google Calendar, or Microsoft Outlook using your approved hours, services, and capacity rules.
Will it overbook my shop?
No. It only books inside the rules you approve. If a caller needs something outside those rules, it captures the request and sends it to your team instead of guessing.
What information does it collect?
It can collect the caller’s name, phone number, vehicle year/make/model, repair issue, urgency, preferred timing, and any notes your team needs before following up or booking the job.
Can it answer pricing or repair questions?
Only using language you approve. It does not diagnose repairs, invent prices, promise safety, or guarantee parts availability. If something needs a service advisor, it captures the request and routes it to your team.
What happens if the caller needs a real person?
AutoShopCalls follows your approved instructions. Urgent calls can be routed to the right person, while everything else is captured and sent to your team in a clean recap.
Do I keep my current shop number?
Yes. Most shops use call forwarding or an approved phone setup, so customers keep calling the same number they already know.
Does it replace my service advisor?
No. It handles the front-end call intake: answering, collecting details, booking when approved, and sending recaps. Your service advisor still handles estimates, approvals, repairs, and anything that needs human judgment.
Do I approve it before it goes live?
Yes. You approve how it answers calls, your services, hours, booking rules, and fallback instructions before launch. Nothing goes live until you approve the setup.
What happens after I send the form?
We send you a short setup form that takes about 10 minutes. You tell us your hours, services, calendar preference, and how you want calls handled. Then we configure everything for your shop rules and send your setup for approval. Most shops can go live within 24 hours after approval.
Can I talk to someone before signing up?
Yes. Book a free 15-minute Zoom and we’ll walk through exactly how it would work for your shop. No pitch — just answers.
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